Helpdesk and Support

After logging into https://wekeoelasticity.cloudferro.com/ press the Tickets button on the left menu bar to create or manage your tickets.

../_images/tickets_wekeo.png

There are few tabs available in Tickets menu:

  • ALL - allows you to view all your tickets

  • OPEN - shows your open tickets

  • CLOSED - contains list of closed tickets

As it is shown on the above picture, all tickets are categorized by Key, Topic, Status, Type, Created date and Last update date. You can sort your tickets by Type. For this purpose choose Support, Problems, Sales, Billing and Accounting, from the top drop down list. To check details or add a comment to existing tickets, please use Show details option on the right side of the window.

If you want to create a new ticket, press Add ticket button on the top of the side.

../_images/add_ticket_wekeo.png

Choose proper category, add Summary, describe the issue and press Create request button. Once you press the button ticket will be visible in the OPEN tab.